Cost of Service
Terms of ServiceOur initial consultation session will cost you $800.00 minimum where we need to make a comprehensive assessment to properly determine the scope of the work needed. For consultation sessions where travel exceeds 66 kilometers please request a quotation. Once we understand what you have in mind we'll come up with some numbers for you to work with.
For all our clients, a fixed rate Service Level Agreement [SLA, 12 months minimum] is available upon request.
Our hourly rate varies depending on the nature of the work performed during our normal business hours
Monday through Friday — from 8:00am to 5:00pm.
Service requests made outside of our normal business hours, or on Statutory Holidays, or of an URGENT nature will incur an additional 100% premium added to your service invoice.
| Some examples of our current Service Rates: | ||
| Activity | Hourly Rate | Incident Rate |
| Troubleshooting and Diagnostic Service via On-Site visit. | $90 | |
| Troubleshooting Help Desk Support via Telephone [Terms of Telephone Service] | $90 | |
| Troubleshooting Help Desk Support via e-mail [Terms of e-mail Service] | $70 | |
| Installation & Configuration service | $125 | |
| VPN L2TP-IPsec Configuration service | $225 | |
| How-to Application support service: step-by-step examples that may include tips for using a variety of features available in your individual productivity suite of applications | $75 | |
| On-Site Training service: Get the most efficient use and enjoyment out of your PC. Receive training in the comfort of your own office or home one lesson at a time on the topics that are important to you! | $65 | |
| Data extraction/recovery and archive service | $75 | |
| Data migration and Integration service | $75 | |
| Data Cleaning and Sanitizing service for decommissioned computers using the DOD 5220 22 M standard for cleaning and sanitizing |
$125 | |
| Procurement Service: On a *Pass-Through basis, Product's and/or Part's purchased [and pre-tested in our lab] in support of installation and configuration service | $75 | |
| Technical Documentation [i.e: How-to guides] | $75 | |
| Website Design, Construction & Deployment | $175 | |
| Consulting-ad hock | $125 | |
| Consulting-Security [Intrusion Prevention] | $225 |
For on-site Support and Training engagements a minimum of $60 trip fee will be added to your Invoice. [more info]
*Pass-Through basis: Where IT-Expert on Call purchases products [and or services] on your behalf and passes the respective costs charged by the vendors [as per invoice or receipts provided] to you for reimbursement.
An incident is defined as one single question or issue that cannot be divided into separate problems. If in our sole discretion we determine that a support request comprises multiple incidents, we will notify you and you may decide whether to pursue some, all, or none of them.
Decide what you need and
» e-mail us « about what
you'd like us to do.
We would be delighted to help you decide what you need and what you'd like us to do
based on a on-site consultation session.