IT-Expert on Call

(613) 828-6611

Experience has no substitute
Inexperience carries significant cost and risk
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Maintenance Service Plan
Small Office | Home Office

Initial Consultation

During the initial visit we will analyze your existing system's capabilities, consult with you to understand your specific needs and deliver a plan within a few days. Once you've accepted our proposal/plan the following actions will be taken during the first month in order to prepare your computer system for efficient scheduled maintenance:

  • Discuss your current usage and future needs for your computer system and network.
  • All hard disk maintenance will be automated wherever possible.
  • Check system for security vulnerabilities; make recommendations as needed.
  • Record hardware configuration for faster service when repairs are required and make recommendations if necessary based on the hardware's usage.
  • Record software data and make recommendations based on your needs.
  • Network setup, data storage and backup system will be recorded and recommendations will be made for improving speed, functionality, fault tolerance and security.

Tech Support Customized for Your Needs

A technologist will arrive at your location on a regularly scheduled basis to solve any current technical issues and answer questions you may have.

IT-Expert on Call will take responsibility for coordinating preventive maintenance, documentation, hardware repairs, printer support, equipment procurement and more. The following actions will be done monthly/quarterly or as needed and as time is available, depending on the number of systems and the maintenance time purchased:

  • Analyze effectiveness of anti-virus system, Spyware/Malware detection system and check data backup system.
  • Ensuring that all systems are fit with no users reporting errors.
  • Upgrading any essential operating system files or patches (manufacturer's bug-fixes) to existing software.
  • Operating system error logs checked for items noted as requiring service.
  • Backup system checked for workability.
  • Computer systems kept physically clean inside and out.
  • When Internet security issues arise, we will do our best to handle these as quickly as possible after we have been notified and make any needed changes in order to protect your computer network.
  • Install and configure a secure remote [offsite] backup solution using DataSafe a complete, real-time, online data backup and storage solution which simplifies the backup, recovery, and remote access to your important data.

Note that our Computer/Network Maintenance Service Plans are custom tailored to your specific requirements based on our Initial Consultation Session consequently costs will vary depending on the number of systems and the maintenance time purchased. And IT-Expert on Call offers rollover hours for unused time. If, at the end of the year, you have not used all your purchased hours, they will roll over into the next contracted year. You paid for them, You keep them. If you run out of hours, additional hours can be purchased as needed.

Suggested Purchases

  1. PC Matic Anti Virus + Anti Spyware + System Maintenance and Optimization -- Free Performance and Security Scan, Scan Now!
  2. FireTrust's MailWasher Pro for effective e-mail Spam control.
  3. GoodSync For easily backing-up, synchronizing, restoring your important data.
  4. Uninterruptible Power Supply UPS allow your system time to shut down properly in case of power outages
    —this can help to prevent damage specifically to your hard-disk and loss of all important data

Benefits of Using a Maintenance Plan

  • Professional Account Management—After your system has been successfully upgraded and your maintenance plan is activated, we will be readily available via e-mail or telephone should you have any additional questions or comments about the service. We provide ongoing telephone support when you have technical questions between visits. We are like having your very own IT department available at your fingertips.
  • A Regular technologist—A technologist will be assigned to regularly visit your location to provide administrative maintenance and repairs for your system and assistance with technical issues. You?ll become more productive as computer issues are resolved in a timely manner.
  • Rapid Emergency Response—We will give you our highest priority service and respond quickly to reduce your downtime. In most cases, a technologist will arrive at your location within 3 hours of acknowledging your request.
  • Save Time and Money—When you sign up for an ongoing maintenance package, you'll be surprised how much money you can save by taking a proactive approach to maintaining your computer system. In the long run, this type of scheduled maintenance and preventive service costs less than continual emergency service offered by vendors and manufacturers.

Note 1: Remote monitoring of your computers and network is available upon request at an additional cost

Note 2: Maintenance Plan articulated hereinabove is only available in The District of Ottawa-Carlton, Ontario Canada. For other Regions Maintenance Plans are available upon request

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IT-Expert on Call Professionals are ready willing and able to expertly deploy it for you

IT-Expert on Call does not maintain a staffed storefront office
All access to our resources is by appointment only made either by
Phone (613) 828-6611 or (613) 762-8018 or  » e-mail us « 

Based in Nepean, Ontario, Canada servicing the Regional Municipality of Ottawa-Carleton plus we offer remote services within Canada and the Continental U.S.A where broadband internet service is available.

Updated Friday 30 December, 2016 10:55 AM
Webmaster: David Mozer