Providing Paid Support Service
Where your satisfaction is guaranteed!
Although IT-Expert on Call may look at anything Information Technology [IT] related your money would most sensibly be spent in areas that we have expertise in.
Our core know-how encompasses Microsoft Windows Operating Systems, Microsoft Office Suite, Computers, Printers, Scanners, Wireless and Wired Networks, Routers, Switches, Gateways, VoIP —Telephony, Security [intrusion prevention], Video-Conferencing, WebSite design and construction, Content Management Systems, Technology Troubleshooting.
Troubleshooting Support service is provided in the following ways:
- On-Site service engagements are based on an hourly rate of $90 per hour plus » Trip Fee « For on-site Support and Training engagements a minimum of $45 trip fee will be added to your Invoice. [more info]
- Help Desk Support via Telephone is based on an Hourly Rate of $90
- Help Desk Support via » e-mail « is based on an
Incident Rate Basis of $70
per incident.
- An incident is defined as one single question or issue that cannot be divided into separate problems. If in our sole discretion we determine that a support request comprises multiple incidents, we will notify you and you may decide whether to pursue some, all, or none of them.
- Site Visits and Telephone support are included for Clients who have pre-purchased our » Maintenance Service Plans «
- IT-Expert on Call will make reasonable efforts to resolve the issue submitted.
To expedite response, please provide as much detail as possible. We endeavour to respond to all support requests on the same day [or by the beginning of the following business day] that they are made or sent.
There may be issues that we cannot fix, or that are only fixable with significant effort that cannot be addressed within our program. If we cannot provide a workaround that you consider acceptable, the incident will not be billed but you may want to consider addressing it on a consultancy basis.
» Our Service Rates will vary depending on the nature of the service provided «.
Terms of On-site ServiceIf you need more information please contact David Mozer by phone at (613) 828-6611 or » mozerd@itexpertoncall.com « with your questions.