Current Service Rates
Where your satisfaction is guaranteed!
Some examples of our current Service Rates: | ||
Activity | Hourly Rate | Incident Rate |
Troubleshooting and Diagnostic Service via On-Site visit. | $90 | |
Troubleshooting Help Desk Support via Telephone [Terms of Telephone Service] | $90 | |
Troubleshooting Help Desk Support via e-mail [Terms of e-mail Service] | $70 | |
Installation & Configuration service | $90 | |
How-to Application support service: step-by-step examples that may include tips for using a variety of features available in your individual productivity suite of applications | $75 | |
On-Site Training service: Get the most efficient use and enjoyment out of your PC. Receive training in the comfort of your own office or home one lesson at a time on the topics that are important to you! | $65 | |
Data extraction/recovery and archive service | $75 | |
Data migration and Integration service | $75 | |
Data Cleaning and Sanitizing service for decommissioned
computers using the DOD 5220 22 M standard for cleaning and sanitizing |
$125 | |
Procurement Service: On a *Pass-Through basis, Product's and/or Part's purchased [and pre-tested in our lab] in support of installation and configuration service | $125 | |
Technical Documentation [i.e: How-to guides] | $75 | |
Website Design, Construction & Deployment | $90 | |
Consulting-ad hock | $125 | |
Consulting-Security [Intrusion Prevention] | $175 |
For on-site Support and Training engagements a minimum of $60 trip fee will be added to your Invoice. [more info]
*Pass-Through basis: Where IT-Expert on Call purchases products [and or services] on your behalf and passes the respective costs charged by the vendors [as per invoice or receipts provided] to you for reimbursement.
An incident is defined as one single question or issue that cannot be divided into separate problems. If in our sole discretion we determine that a support request comprises multiple incidents, we will notify you and you may decide whether to pursue some, all, or none of them.