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Outlook Express Doesn't SaveYour User Password

Has this happened to You? You use Outlook Express to get your email. You always have to put your password in again, even though you have checked the box telling Outlook Express to save it. Then how can you get Outlook Express to save your password so that you do not have to type it in every time?

If you're using Outlook Express on Windows XP to download your mail from a POP server, it might not save your password if the information in a certain registry key is incorrect. The solution is to delete the user account information in the registry and enter your password there again. Note that you need to have administrative privileges to perform the registry edits described below. First, you should back up the registry key that you're going to modify.

Here's how:

  1. Open your favorite Registry Editor.
  2. Navigate to the following registry key:
  3. HKEY CURRENT USER\Software\Microsoft\Protected Storage System Provider.
  4. Click the File menu and select Export.
  5. In the File Name field, enter a name for saving the key.
  6. In the Save In box, select a location to save the file and click Save.

This will back up the key. Now you need to change it:

  1. In the Registry Editor, navigate back to the same registry key shown in step 2 above.
  2. Click the Edit menu, then click Permissions.
  3. Click the key for the user account with which you're logged on. Make sure Read and Full Control permissions are set to Allow.
  4. Click the Advanced button and select the user account with which you're logged on. Make sure Full Control is listed in the Permissions column. Make sure This Key and Subkeys is listed in the Apply To column.
  5. Click Replace Permission Entries on All Child Objects with Entries Shown Here that Apply to Child Objects.
  6. Click Apply.
  7. Click Yes in the dialog box asking you to continue.
  8. Click OK, then OK again.
  9. Double click the Protected Storage System Provider key and click the user subkey folder directly under it (this will be labeled by a series of letters and numbers).
  10. Click the Edit menu and select Delete.
  11. Click Yes in the warning dialog box.
  12. Close the Registry Editor and restart the computer.

Now you have to re-enter your password.

  1. Open Outlook Express. You might get a login error; if so, close the error dialog box and go on to the next step.
  2. Click Tools, Accounts, and then click the Mail tab in the Internet Accounts window.
  3. In the Account column, click the e-mail account you want to enter the password for.
  4. Click Properties.
  5. Click the Server tab and enter your password in the Password box.
  6. Click Remember Password.
  7. Click OK.
  8. Close Close.
  9. Exit Outlook Express and reopen it.

Now your password should be retained.

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Updated Sun 08/15/2004 8:44 AM
Webmaster: David Mozer